Shipping policy
Orders are dispatched from our Hednesford store, normally within 1–3 working days of your order being placed.
UK Delivery
UK orders are sent using tracked delivery services, primarily Royal Mail or Evri.
Once your order has been dispatched, tracking information will be provided where available.
Delivery normally takes approximately 2–5 working days after dispatch. Delivery times are estimates and may occasionally be affected by circumstances outside our control.
If there is a significant problem or delay with your delivery, please contact us at admin@vaultedvibes.co.uk with your order number and we will investigate it with the relevant courier.
Unless a different delivery period has been specifically agreed with you, orders will be delivered within the timeframe required by UK consumer law. UK law generally requires goods to be delivered without undue delay and, unless otherwise agreed, within 30 days of the contract being entered into.
Lost or Missing Parcels
Where Vaulted Vibes Limited arranges delivery, your order remains our responsibility until it comes into your physical possession, or the physical possession of a person you have identified to receive it on your behalf.
If tracking indicates a problem or your parcel has not arrived within a reasonable period, please contact admin@vaultedvibes.co.uk and we will investigate directly with the courier.
Where a parcel is confirmed as lost in transit, we will provide the appropriate replacement or refund in accordance with your statutory rights.
Damaged Parcels
We take particular care when packaging Funko Pops, signed collectibles and other collectible items.
If your parcel arrives damaged, please contact admin@vaultedvibes.co.uk as soon as possible. Where possible, we ask that you contact us within 48 hours of delivery so we can investigate promptly with the courier.
Please include:
- Your order number
- Photographs of the external shipping packaging
- Photographs of any damage to the item
- Photographs of the shipping label where possible
The 48-hour request does not affect your statutory consumer rights.
If an item has arrived damaged, faulty, incorrect or not as described, we will provide the appropriate remedy in accordance with UK consumer law.
Collectible Condition
Funko Pop boxes and other collectible packaging can form part of the value of an item. We therefore take reasonable care to protect collectible packaging during shipment.
Where an item has a specific condition or known box damage, we aim to make this clear within the product listing before purchase.
For particularly valuable or signed collectibles, customers should review the photographs and description carefully before ordering.
Delivery Address
Customers are responsible for providing an accurate and complete delivery address when placing an order.
If you notice an error in your delivery address, contact admin@vaultedvibes.co.uk as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.
Your Statutory Rights
Nothing in this Shipping Policy limits or excludes your statutory rights under UK consumer law, including the Consumer Rights Act 2015.